Support Center

Back to home

Support Center

Sensedge

Sensedge

Kaiterra's flagship indoor air quality monitor. Here you will find how-to videos and FAQs for the Sensedge.

Tutorials

[Video] Getting to Know Your Sensedge

[Video] Understanding Your Sensedge Settings

[Video] How to Wall Mount Your Sensedge

[Video] The Sensedge Sensor Modules

Where should I install the Sensedge? Should I worry about height, placement, orientation, etc.?

See more

Device FAQs

Sensedge Best Practices

Where can I find the UDID of the Sensedge?

What does the Sensedge measure?

What is the battery life of the Sensedge?

Does the Sensedge meet the requirements of the WELL Standard / RESET Standard?

How do I install the Sensedge? Do I need a professional to help?

Can the Sensedge be left on-site to collect readings?

Can the Sensedge detect mold?

What is the power requirement for the Sensedge?

How do I factory reset the Sensedge?

How to update the firmware on your Sensedge

See more

Connectivity FAQs

How can I connect the Sensedge to the Internet?

What Servers and Ports does the Sensedge need to connect to?

Sensor FAQs

Do the sensors have to be calibrated?

What is the lifespan of the sensor modules? How often should I replace them?

When to replace your sensor modules (Sensedge)

Why does the TVOC level slowly go up over time?

How to do a CO2 or TVOC Baseline Reset on the Sensedge

See more

Data FAQs

Can I integrate the data from the Sensedge to my existing BMS/BAS?

How much data does the Sensedge use?

What frequency does the Sensedge send data at?

How can I view and export the data on the Sensedge?

How is the data stored, and how much data can be stored?

How do I add my Sensedge to the Kaiterra Dashboard?

Can BACnet be daisy-chained (looped) on the Sensedge?

See more

Miscellaneous

What is the warranty policy of the Sensedge?