Sensedge Go - Guides and User Manuals
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      Sensedge Go Configuration Guide

      This article will walk you through the configuration steps for your Sensedge Go (and Gateway)

       

      Note: this article is for the Sensedge Go Configuration Guide

      For the Sensedge Go User Manual and Installation Guide, please refer to this article.

      Before you begin

      Create a buildingYou must have the following set up before on-site installation (and configuration):

      1. A Kaiterra Dashboard account
      2. The building(s) created in your dashboard account

      If you do not have access to your Kaiterra Dashboard account, make sure to contact your Kaiterra Sales or Success rep to have your dashboard account created + create your building(s) before on-site installation (and configuration).

      Step 1: Download the "Kaiterra Go" app

      Download Kaiterra App     Log In
      Head to the Apple App Store / Google Play Store and download the Kaiterra Go app.

      Once installed, open the app and log in to your Kaiterra Dashboard account.

      Step 2: Navigate to your building

      Welcome screen     Select your building

      Reminder: you must have your building(s) created in the Kaiterra Dashboard before installation/configuration of your Sensedge Go devices.

      If you have not created your buildings yet, please log in to the Kaiterra Dashboard and create your building before proceeding to the next step

      Step 3: Set up your gateway

      Building info page     Set up your gateway

      Once your building is selected, you will see your building info, gateway info, and "add a device"

      Before you "add a device", you must first set up your gateway. You can do so by selecting "See details" next to "Gateway info" or by selecting "Add a device" --> "Set up gateway" and follow the on-screen instructions.

      Scan gateway QR code     Wait until Status is Ready

      IMPORTANT: Once you power on the gateway, the gateway must remain on, without interruption, for 5-10 minutes.

      During this time, the gateway will be completing its factory and Kaiterra-specific configuration settings. Interrupting this step (ie. unplugging the gateway) will cause a critical failure in the configuration process.

      Once you scan the gateway's QR code, navigate to the Gateway status page and do not proceed to the next step until the "Status" changes to "Ready" (5-10 minutes).

      Step 4: Set up your devices

      Turn on your Sensedge Go     Scan your device
      After your gateway(s) are configured, it's time to set up your devices!

      Navigate back to the "Building Info" page and select "Add a device".

      Power on your Sensedge Go

      • Its indicator light (on the front) will blink blue, indicating that it is powering on
      • Once the light starts to blink orange, it is ready to be scanned

      Scan successful     Signal detected
      Place your phone over the Kaiterra Logo until a checkmark appears

      Tip: when the checkmark appears, keep holding your phone against the Kaiterra logo until the "Cloud connection established" page appears.

      Moving your phone away from the device too fast can interrupt the pairing process.

      If you run into any errors here, you will need to press the Reset pinhole button, under the power switch, for 10 seconds (until the blue light rapidly flashes) and then repeat Step 4.

      Once the "Cloud connection established" page appears, press "Proceed" to continue to space set up.

      Step 5: Set up (or assign) your spaces

      Assign a space     Create a space

      Spaces are how we determine where each device is being installed
      (ie. Kitchen, Conference Room, Gym, etc.)

      Spaces can be configured in the Kaiterra Dashboard beforehand (similar to the building)

      However, you can also create spaces in the app - making it easy to do during the installation process

      Step 6: You're done!

      Device successfully added     Add another device?
      Once the space is set, your device has been successfully configured!

      From here, you can finish up, or you can start setting up another device right away!