* We offer separate return policies for orders placed in other countries and regions. Please find our return policies for other countries and regions here: US, UK & EU, all other global markets.*
Please note: Unopened items to be returned or replaced must be in the original packing with all inbox literature, warranty/guarantee card, and accessories.
DOA (Deficient On Arrival) Policy
A product having hardware failure due to manufacturing defects within a period not exceeding 14 (fourteen) calendar days from the date of invoice and not repairable will be treated as DOA. In the event of a DOA, the customer should contact the Kaiterra Service Center and initiate a RMA(Return Merchandise Authorization). The first attempt shall be to repair and restore the product.
To be able to claim DOA the following aspects are taken into account:
- The fault prevents the product from optimum performance.
- While returning your product, you should ensure that the original packaging, documentation and all the accessories, including cables and original packaging are available for return and attach a copy of the RMA.
- There should not be any physical damage to the Product, including dents, cracks, leakage of fluid, scratches or marks.
- In case you notice the package contents missing or find physical damage while unpacking (dents, bumps, cracks, leakage of fluid, scratches) you should immediately contact the Kaiterra service centre and arrange for sending the equipment back to the designated location.
When do you get a refund for the cancelled order?
If the payment was by Credit/Debit card or Net-Banking, we will refund the money in your Credit/Debit Card or Net-Banking account. Typically refunds are processed in 7-21 working days for credit cards and 5-7 working days for debit cards and net-banking orders.
The Kaiterra website is provided “As is” and “with all faults” and the entire risk as to the quality and performance of the Kaiterra website is with you. Except as otherwise stated in these terms, should the materials or services prove defective, you, and not Kaiterra, assume the entire cost of all necessary services and repair. Kaiterra expressly disclaims all warranties of Merchantability, fitness for a particular use or purpose, title, and non-infringement of intellectual property rights). Without limiting the generality of the foregoing, Kaiterra makes no warranty that the Kaiterra websites will meet your requirements or that the Kaiterra Websites will be interrupted, timely, secure, or error free or that defects in the Kaiterra Websites will be corrected. Kaiterra makes no warranty as to the results that may be obtained from the use of the Kaiterra websites or the accuracy or reliability of any information obtained through the Kaiterra websites. No advice or information, whether oral or written, obtained by you through the Kaiterra websites or from Kaiterra, its parents, subsidiaries, or other affiliated companies, or their suppliers (or the respective offices, directors, employees, or agents of any such entities) (collectively, “the Kaiterra Parties”) shall create any warranty. Kaiterra disclaims all equitable indemnities.
You can place orders for any of the products listed on the website. Acceptance of order is subject to both payment receipt and stock availability. Service Provider however reserves its right to refuse to execute any transaction/s with any customer without assigning any reason(s) whatsoever, unless otherwise directed by Kaiterra. Upon receiving the payment, an order number is auto generated and appears as a message at the end of payment processing. This will also be mailed at the email ID provided by you at the time of entering the order. Service Provider will initiate the order processing after payment receipt subject to stock availability at that point of time. Orders once placed with payment cannot be cancelled. However, if the customer wants to cancel the order, Cancellation Charges will be applicable.
In case of upgrade related offers, the default merchandise will be replaced by the upgraded merchandise.
You can use various facilities, namely Credit Card, Debit Card and Net-banking payment through payment gateways on the site for making payments. In case of use of Credit or Debit Cards or Net-banking facilities to make payments, your information is secured through use of 128 bit Secure Socket Layer (“SSL”) technology. You agree, understand and confirm that the credit card used is lawfully owned or possessed by you and that you shall not pay or attempt to pay for Product(s) using fraudulent credit card information. Service Provider confirms that it shall use reasonable measures to ensure security of the information and will not be shared with third parties, unless required for fraud verifications or by law, regulation or court order. Neither Kaiterra nor Service Provider shall be liable for any credit card fraud.
There are multiple payment partners providing us with a payment gateway. All online transactions will be routed through one of our payment partners. Upon successful transaction, the payment partner will collect and remit the money to Service Provider. Service Provider upon receiving the payment will initiate order processing.
Service Provider will initiate processing your order upon payment receipt for all orders. If there are any issues such as incomplete address, payment amount does not tally with order value, stock not available for one or complete set of products ordered and any such issues that could potentially delay the delivery, such orders will be referred to Customer Service Representatives (CSR). CSR will call or mail you to inform the issues. Only upon resolving the issues, the order will be processed.
Delivery & Acceptance of Goods
Service Provider will initiate the dispatch of goods through courier, postal or other means of transport as deemed fit, in original packing. However in case of select products where additional packaging is required to secure the product from transit damage, Service Provider may take necessary steps. The addressee shall receive and accept the goods as long as the ordered products are delivered without material physical damage to the original product packaging. Non-acceptance of goods for any reasons other than that stated will be considered as order cancellation and cancellation charges as applicable will be levied.
If the premises are locked or if the nominated recipients are not available, it will be treated as undeliverable and the courier will initiate return of goods to Service Provider. If such returned goods are to be re-delivered without order cancellation, Service Provider can charge an additional 2% of the cost of goods or Rs.500/- whichever is higher towards the freight cost. However, if cancelled, Cancellation Charges of 5% of cost of goods will also be charged additionally.