This article will help you understand the best way to test the network connection for your Sensedge Mini. Take a picture of these results and send them to our support team for further assistance!
When connecting your Kaiterra Sensedge Mini to the Internet (via Wi-Fi or Ethernet), it might not always work the first time. With different Wi-Fi Bands (5GHz vs 2.4GHz), security types (WPA, WPA2 PSK, etc.) and other miscellaneous issues, you may find yourself with a Sensedge Mini device that is unable to send its air quality data to the Kaiterra Web App.
The best way to test your network connection -- so you can see if it's a network problem (or something else) -- is to run a Network Diagnostics test.
After using the Kaiterra Enterprise Configuration Tool to configure your device to your network of choice, reconnect to the Sensedge Mini by power cycling the device and re-connecting to its Wireless Access Point.
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However, instead of re-configuring the device, you will want to navigate to the "Diagnostics" tab of the Configuration Tool and run a "Network Diagnostics" test.
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This Network diagnostics test uses your provided network configuration to try and connect online. Then, it will try and communicate with all of our essential servers and ports needed to communicate to our Kaiterra Web App.
If successful, you will see a ✅ appear next to all of the connections at the top of the screen.
If unsuccessful, you will see an ❌ or an "!" on some/all of these connections.
Take a picture of this page (and include the "raw data" at the bottom of the screen) and send it to us at support@kaiterra.com for further assistance.