Troubleshooting: Wi-Fi, connection, & compatibility

Here are some tips for troubleshooting your Laser Egg's Wi-Fi connection:

  • Double-check that you have entered your network name and password correctly. You can use the ‘eye’ icon to reveal your password.
  • The Laser Egg needs to be paired within 15 minutes of being turned on. After that, it turns off the access point. If it has been more than 15 minutes, and the  icon is not visible, try restarting your Laser Egg.
  • Check your internet connection. Make sure your Laser Egg is within range of your Wi-Fi access point. The strength of your Wi-Fi signal is indicated by the Wi-Fi icon at the bottom left screen.
    Seeing this icon means that your Laser Egg is not connected to Wi-Fi, while this icon means that your Laser Egg has been disconnected from Wi-Fi.
  • Review your router settings: check that your Laser Egg is connected to a 2.4GHz network.

Also, please consider the compatibility of your device. To connect with the Laser Egg, you need:

  • The smartphone system requirements:
    1. iOS 9.0 or later
    2. Android 6.0 or later
  • 2.4GHz Wi-Fi network, with routers in mixed access mode (802.11b/g/n)