What Servers and Ports does the Sensedge Go (aka. Gateway) need to connect to?

Note: this is only applicable if the Sensedge Go's Gateway is connecting to a building's Ethernet network.

If the Gateway(s) are using a cellular connection, these servers and ports do not need to be whitelisted, as the Gateway is connecting via its own network.

The following is a list of essential servers and ports the Sensedge Go's Gateway needs to connect to. Please refer to the chart below to understand what each server/port does and what might happen if the gateway cannot connect to the server/port.

Note: all of these connections are outbound only.

Server URL: devicehq.com
Port Type: TCP
Server Port(s): 443, 5798, 5799
Reason: These servers and ports allow for remote troubleshooting and firmware updates for the Gateway.
If the connection is blocked, we will be unable to troubleshoot the devices/network, or provide any firmware updates to fix issues/bugs/etc.

Server URL: lora.kaiterra.com
Port Type: TCP
Server Port(s): 443
Reason: This server allows the Gateway to connect to the Kaiterra cloud.
If the connection is blocked, data cannot be uploaded to the Kaiterra Data Platform.

Server URL: time.kaiterra.com
Port Type: UDP
Server Port(s): 123
Reason: This is our NTP server, which is required for gateway operation.
If the connection is blocked, the gateway cannot function.

What Servers and Ports does the Sensedge Go (aka. Gateway) need to connect to?

If your Sensedge Go Gateway(s) are connecting to a building's Ethernet network, you will need to make sure the following servers and ports are available.